FREQUENTLY ASKED QUESTIONS

All packages include professional-quality work and personal use licensing. You'll receive exactly what you envision!

After ordering, I'll send you detailed guidelines for the best photos. Generally, clear, well-lit photos from multiple angles work best.

Absolutely! I provide progress updates and welcome your feedback. Revisions are included to ensure your satisfaction.

Your satisfaction is guaranteed! I'll work with you until you love your portrait. If you're still not satisfied, I offer a full refund.

Yes! For orders over £80, I offer a 50% deposit option with the remainder due upon completion. Just ask when placing your order.

Certainly! I offer a 15% discount for additional portraits of the same pet ordered at the same time. Perfect for gifts!

Typical turnaround time is 2-4 weeks depending on the complexity and size of your portrait. During busy seasons, this may extend slightly. I'll always keep you updated on progress!

I offer sizes from 4x4" up to 12x16"/A3. Custom sizes can be discussed for special projects. Each size is priced according to the time and detail involved.

Yes! I ship worldwide with secure packaging to ensure your portrait arrives safely. Shipping costs vary by location and will be calculated during checkout.

Absolutely. Memorial portraits are handled with special care and sensitivity. I understand how important these pieces are and take extra time to ensure they perfectly honor your beloved companion's memory.

I use only professional-grade materials including Caran d'Ache Luminance and Faber-Castell Polychromos pencils, high-quality drawing paper, and archival materials to ensure your portrait lasts for generations.

Yes! I love creating group portraits. Additional pets are priced according to the package selected. The more pets in one portrait, the more planning we'll do together to create the perfect composition.